We’d be remiss to dive straight into what’s new in Help Scout without acknowledging the COVID-19 situation affecting many of our friends, family, and colleagues across the world.

While we aren’t qualified to speak on the human tragedy playing out, as a fully remote company since our founding, we’re in a special position to share what we’ve learned as millions of people tackle remote work for the first time. We’ve put together a few resources based on our experiences to hopefully help your team during this time.

Customer assistance

We’ve created programs to offer relief to customers most impacted by the crisis, specifically those in travel or hospitality industries, or those who use Help Scout to assist frontline healthcare personnel. If you are a customer and the above applies, please let us know.

For our customers wondering how Help Scout is operating during this time, working remotely allows us to prioritize the health and safety of our team while continuing service. Our customers team is fully operational and here to help everyday and we are confident in the stability of the data centers that host Help Scout’s infrastructure in the cloud.

We’re grateful to be in this position. More importantly, we hope you are staying safe and healthy and taking care of each other during this crisis.