How to use video in your knowledge base
Video will level-up your help content to be more engaging and attractive to your customers. Here are some different ways you could include video in your knowledge base.
Introduce a customer to your product or service
Time to value is a vital metric for any business. So what is the first thing you want to do? You want the customers to see just how simple your system is!
Making it simple is exactly what Postmark does in this introduction video. In less than six minutes, a highly energetic, goofily-dressed narrator takes you through all the basic steps of setting up your new account.